ubosport Platform Privacy Notice

We at ubosport collect personal information from you when you create an account, make deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and use our platform for gaming and sports betting. This privacy notice explains what data we collect, how we use it, who we share it with, and the rights you have over your information.

Your privacy is important to us. We handle your personal data securely, apply industry-standard encryption to all transactions, and comply with data protection principles. We do not sell your data to third parties for marketing purposes. Our commitment is to be transparent about what we collect and how we use it, so you can make informed decisions about your account on ubosport.

If you have questions about our privacy practices, or if you wish to exercise your rights regarding your data, our support team is available to assist you. You can reach us via live chat, email, or through your account settings.

What Data We Collect on ubosport

Account registration information

When you open an account on ubosport, we collect your full name, email address, date of birth, phone number, and username. We also ask for your country of residence to verify that you are in a jurisdiction where our services are legally available. This information is essential for account creation, identity verification, and communication with you about your account status, promotions, and support requests.

Verification and identity documents

Before you can withdraw funds from ubosport, we require identity verification. We collect copies of your national ID card, passport, or driver's license, as well as proof of address such as a utility bill or bank statement. We also request this information if we need to verify your details for anti-fraud purposes. We store these documents securely and delete them after verification is complete, unless we are required by law to retain them for longer periods.

Payment and transaction data

We collect information about your deposits and withdrawals on ubosport. This includes the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the transaction amount, date, and status. We do not store full credit card numbers or banking credentials; these are handled by our secure payment processors. We retain transaction records for account reconciliation, dispute resolution, and regulatory compliance.

Gaming and betting activity

We log your gaming sessions on ubosport, including games you play (such as slot titles, live-dealer tables, Liga 1 betting, Piala AFF markets, or esports), stakes you place, outcomes, and times of play. We use this data to calculate your weekly cashback, track your loyalty points for tier progression, and detect fraud or problem play patterns. Your gaming history is visible to you in your account dashboard and is used to personalise your experience on ubosport.

Communication and support data

When you contact our support team via live chat, email, or in-app messaging, we store the content of your messages, your contact details, and the resolution details. We use this information to respond to your inquiries, resolve disputes, and improve our support processes. Support records are retained for a set period to handle follow-up questions and for training purposes.

How We Use Your Data and Your Rights on ubosport

How we use your information

We use the data you provide on ubosport for the following purposes: to create and manage your account, to verify your identity and prevent fraud, to process your deposits and withdrawals, to calculate bonuses and cashback, to communicate with you about your account and promotions, to comply with legal and regulatory obligations, and to improve our platform services. We may also use anonymised and aggregated data to understand user behaviour and enhance the ubosport experience for all players.

We do not use your personal data for marketing purposes without your explicit consent. If you opt in to receive promotional emails or notifications, you can unsubscribe at any time through your account settings or by clicking the unsubscribe link in our emails. We will not share your data with third-party marketers or advertisers.

Third-party data processors

We work with trusted third-party service providers to operate ubosport. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, cloud hosting services, and customer support platforms. We share only the minimum data necessary for these providers to perform their functions, and we require all processors to maintain strict confidentiality and data protection standards. Our servers may be located outside your jurisdiction, and your data may be processed internationally in accordance with applicable data protection laws.

Your rights on ubosport

You have the right to access your personal data held by ubosport at any time through your account dashboard. You can request that we correct any inaccurate information about you. You have the right to request deletion of your data, subject to our legal obligations to retain certain information (such as transaction records for tax and anti-money-laundering compliance). You can also request a copy of your data in a portable format. If you wish to exercise any of these rights, contact our support team and we will respond within a standard timeframe.

Cookies and tracking technologies

We use cookies on ubosport to remember your login preferences, track your session activity, and personalise content. We also use analytics tools to understand how users interact with our platform so we can improve performance. We use both essential cookies (required for the platform to function) and non-essential cookies (for analytics and personalisation). You can manage your cookie preferences through your browser settings or through our cookie management tool. Disabling non-essential cookies will not affect your ability to use ubosport, though some features may be less personalised.

Data retention and security

We retain your personal information on ubosport for as long as your account is active and for a reasonable period afterward to handle any disputes or comply with legal obligations. Transaction records are retained for longer periods (typically several years) for regulatory and tax compliance purposes. We protect all data with industry-standard encryption, secure server infrastructure, and strict access controls. Our staff access your data only when necessary to provide support or process your requests.

Contact us about privacy

If you have concerns about how we handle your data on ubosport, or if you wish to exercise your data rights, please contact our support team. You can reach us via live chat within the platform, by email to our support address, or by submitting a request through your account settings. We take all privacy inquiries seriously and will respond promptly. If you are unsatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

This privacy notice is current as of today and may be updated from time to time. We will notify you of any material changes via email or through a prominent notice on ubosport. Your continued use of the platform constitutes acceptance of our privacy practices. For the most current version of this policy, please visit this page regularly or contact our support team if you have any questions about how we protect your information on ubosport.